RisingMetric

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Whether you have a quick question or need in-depth assistance, find the resources to get the support you need.

Knowledge Base / FAQs

Find instant answers to common questions and detailed guides on how to use Rising Metric features.

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Email Support

For detailed inquiries or technical issues, send us an email. Our team typically responds within 24 hours.

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Phone Support

For urgent matters, call our support line during business hours. Our team is ready to assist you.

Call Us: +44 123 456 789

Popular Questions

How do I upload a new scorecard?

Log into your dashboard, navigate to the 'Upload' section, and simply drag and drop your scorecard PDF or Excel file. The system will process it automatically.

Can drivers access their individual performance data?

Yes, with the Pro and Enterprise plans, each driver gets a personalized dashboard to track their scorecard history, KPIs, and identify areas for improvement.

What types of reports can I generate?

You can generate weekly compliance reports, historical performance trends, individual driver performance reports, and overall DSP fleet analytics.

Is my data secure?

Absolutely. We use industry-standard encryption and security protocols to ensure your data is safe and private. You can read more in our Privacy Policy.

Do you offer training?

Yes, we provide onboarding support and can arrange training sessions for your team to ensure you get the most out of Rising Metric. This is typically included in our Pro and Enterprise plans.

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